Terms and Conditions
Conditions of Sale
These terms and conditions of sale ("Conditions of Sale") (together with the documents referred and linked to in them) tell you ("you", "You" or "Your" being a user of the site and/or purchaser of Products) the terms and conditions on which we supply any of the stones for placement in Addicks Place or Replica Products ("Products") listed on our website www.addicksplace.co.uk (our "site") to you. Please read these Conditions of Sale carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these Conditions of Sale. These Conditions of Sale are only available in the English language.
You should print a copy of these Conditions of Sale for future reference.
Please tick the relevant box if you accept these Conditions of Sale. Please understand that if you refuse to accept these Conditions of Sale, you will not be able to order any Products from our site.
Information about us
We sell Products via the website www.addicksplace.co.uk . We are Charlton Athletic Football Company Ltd, a company registered in England under company 01788466 and with our registered office and main trading address at The Valley, Floyd Road, London, SE7 8BL ("we", "us", "our", "Charlton Athletic", the "Club"). Our VAT number is 697 1617 92.
By placing an order through our site, you promise that: (a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old.
How the contract is formed between you and us
Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm your order by sending you an e-mail that confirms your order ("Order Confirmation") and provides you with an order reference number. This number should be retained for future reference. The contract between us will only be formed when we send you the Order Confirmation.
The contract will relate only to those Products we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order unless and until such Products have been confirmed in a separate Order Confirmation.
Any Order Confirmation given is still subject to these Conditions of Sale.
We reserve the right to withdraw any Products from the site and may, in our sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, we will not be liable to you or a third party by reason of us withdrawing any Products or refusing to process any order.
In rare instances, we may not be able to site your Products in a suitable location, even though we have indicated there is availability. Where this is the case, we will inform you of this by email and will give you the option of selecting another Products or cancelling your order.
Price and Payment
All prices are quoted in £ sterling and include VAT. Delivery charges apply for Replica Products and are as set out at the time of purchase. Except in the case of manifest error, the prices payable for the Products that you order are as set out on the site at the time at which you place your order.
Payment may be made using a wide selection of credit and debit cards. You confirm that the credit/debit card which is being used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. We reserve the right to refuse credit card payments in our reasonable discretion.
We may charge your credit or debit card at any time following submission of your order.
Description of Products
The Products depicted on our site are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. We do not accept responsibility for slight variances in colour and style.
Change of Inscription
If an order is accepted by us, you will receive an Electronic Certificate(s) of Authenticity attached to your order confirmation email.
We will accept amendments to the inscription that you have requested at the point of purchase if you email us at firstname.lastname@example.org or log back into your account within 28 days of receiving your order confirmation email. Thereafter we cannot accept a cancellation, return or make any changes should you simply change your mind, as each Product will be personalised as per your order specification.
Products at Addicks Place
Each engraved Product can contain a number of characters on each line. Punctuation marks and spaces will count as 1 character. All messages will be checked for derogatory language and phrases, and Charlton Athletic reserve the right to withdraw Products should they deem that you intended to, or if placement of the Products is likely to, cause insult, embarrassment or offence to an individual, group or organisation. If Charlton Athletic receives a complaint from an individual, group or organisation in relation to the content of your Products it reserves the right to remove and destroy the Products. In either case you shall not be entitled to any refund of monies paid to Charlton Athletic and you waive your rights to make any claim for damages or any costs against Charlton Athletic as a result.
All Products will be produced according to the Product specification and your order, before being placed in a location at Addicks Place of Charlton Athletics choosing. You will be advised of its location and the date that it is to be laid by email. Further information on the installation period will be available on cafc.co.uk
Ownership of stones laid within The Addicks Place development will remain with Charlton Athletic at all times and as such Charlton Athletic shall determine the specific location of each and every stone, undertake the installation and maintenance of the Products thereafter (for a period of not less than ten years).
Charlton Athletic retains the right to move or relocate (at any time) a Product at its discretion; and may permanently remove or destroy the Product on or after the tenth anniversary of its installation.
Once placed, bricks must not be altered in any way, whether this is by pen, marker, Tipp-ex, paint etc. Charlton Athletic reserves the right to take appropriate action should this occur.
Delivery of Replica Products
"Replica Products" means the stones available on the site to purchase which are replicas of your stone which is laid at Addicks Place. We will deliver any Replica Products ordered by you to the address you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address if, for example, you would like us to deliver the Replica Products directly to a friend, a relative, or to your place of work.
Charlton Athletic uses a range of carriers to fulfil deliveries. This enables our service to continue unaffected, for example, during industrial action. Delivery charges may apply and will be as set out at the time of your order.
If you do not receive Replica Products ordered by you within 28 days of the corresponding stone being laid at Addicks Place, you must notify us by email at email@example.com so we can make good the non-delivery. Charlton Athletic shall have no liability to you unless you notify us. Unless you have cancelled your order prior to delivery, you will become the owner of the Replica Products once they have been delivered to you or the designated collection point. In any case, after delivery they will be held at your own risk and Charlton Athletic will not be liable for any loss, damage or destruction to the Replica Products except insofar as it arises from an inherent defect in any of the Replica Products.
Taxes and Duties on Replica Products
If you order Products from our site for delivery outside the UK they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Returns of Replica Products
If the Replica Product you have ordered is damaged, has been inscribed incorrectly, provided that it is in its original condition, you can within 30 days of delivery return it to us for prompt replacement or refund.
If you need to return an item, simply email us at firstname.lastname@example.org, indicating your order reference number, which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement (in which case state the details of the original and correct inscription) or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under these Conditions of Sale, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.
Defective Replica Products
If you need to return a Replica Product because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery.
Returned Replica Products Lost in Transit
We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by recorded or special delivery.
Refunds and Replacements of Replica Products
For defective item(s) returned to us within 30 days of delivery with the appropriate Returns Authorisation Code and in accordance with these Conditions of Sale, a refund will be processed by us within 21 days of our receipt of the returned items. Due to the nature of the Products, replacements will take longer and will be produced by us within 45 days of receipt of the returned items. A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a replacement, this will be to your original Products specification as detailed on your original order.
To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this site and the Products. This does not affect your statutory rights as a consumer.
Charlton Athletics maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question.
Charlton Athletic shall not in any event be liable to you for any loss of profits, business or anticipated savings or loss of opportunity or loss of or corruption of data (whether direct or indirect) or any indirect loss or consequential loss whatsoever (and howsoever arising) even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer.
Nothing in these conditions of sale shall exclude or limit our liability to you for (i) death or personal injury due to our negligence, (ii) fraud or fraudulent misrepresentation or (iii) for any other liability that cannot be excluded or limited under applicable law.
The privacy of your personal information (such as your name, e-mail address, address and other contact details) is important to us. Charlton Athletic will not supply any personal information to any third parties out with that of the company employed to fulfil your order, Investors in Sport.
Charlton Athletic shall have no liability to you for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Charlton Athletic including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out and industrial disputes.
If you breach these Conditions of Sale and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale. No waiver by us shall be effective unless communicated in writing.
Our right to vary these Conditions of Sale
We have the right to revise and amend these Conditions of Sale from time to time including, without limitation, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in the design or composition of Addicks Place, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and Conditions of Sale in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Conditions of Sale, unless you notify us to the contrary within seven days of receipt by you of the Products).
These Conditions of Sale, current Product prices, delivery details and contact details on this site, set out the whole of the agreement between you and Charlton Athletic. Charlton Athletics employees or agents are not authorised to make any representations concerning the Products unless confirmed in writing by Charlton Athletic. You confirm that you do not rely on, and waive any claims for breach of, any such representations, which are not so confirmed.
Governing Law and Jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England.
You can contact us whether to trace your order or for any other reason by emailing us at email@example.com In all instances, please be ready to supply relevant information which Charlton Athletic will require from you in order to identify your order.
A special telephone Helpline (0203 4757730) has also been set up to assist with any issues; this service will be in operation from 12pm Friday the 19th of April onwards and will operate Monday to Friday 9.30am - 17.00pm.
Gift Voucher Purchases
- Gift vouchers must be redeemed at www.addicksplace.co.uk website only.
- Gift vouchers cannot be used to pay for gift vouchers.
- Gift vouchers have no cash redemption value and are not transferable or assignable.
- If the order exceeds the amount of the gift vouchers, the balance must be paid by credit or debit card.
- Gift vouchers and unused portions of gift vouchers expire six months from the date of issue, where permissible under applicable law.
- All Addicks Place Conditions of Sale still apply.
- Gift vouchers cannot be used in conjunction with any other promotion.
- No responsibility will be accepted for lost, stolen, or damaged gift vouchers and such vouchers shall not be refunded.